#2 Service - Service Catalogue - "Ingredients of Managing Service"

So let us begin with basic understanding on what all is required to cater to an effective 'Service'?

Before we move to specifics , let's think over it a little chronologically :

• Why are you doing service ? - Because you have a 'Product'.
• Who are you serving? - 'Customers' to make money.
• Where are you serving ? - In the name of your 'Organisation'
• What do you want to achieve - 'Money' at the end of it.
• How are you serving - With 'People' in specific job roles

If we consider "Effective Service" as our preferred recipe then key non-negotiable ingredients would be - Product , Customers , Organisation, Money and People. And of course we are free to add secret ingredients :)

SimpleServiceSutra - 1

"Our 'Job Role' defines minimum boundaries for effective Service Delivery".

It is important to understand that our recipe - 'Effective Service' is an outcome of right proportion & handling of key ingredients - Product , Customers , Organisation, Money and People.

Often we are confused and surrounded by following illusions :

Illusion : Customer is referred to the end client who provides business to organisation and perceived similarly across company.

Reality : We must understand who are we providing output of own 'job role' as a service. That recipient (representative / team) of my service should be my definition of customer.

Illusion: All employees generally relates to product as 'service offerings' of the organisation i.e.  IT , insurance , automotive etc.

Reality: Your 'Job Role' is the only product you can control and serve. i.e. accounts payable , booking , documentation etc.

 Effective Service = F(Job Role) Effective Management of Inputs from Upstream (Product) + Effective Delivery of output to Downstream(Customer)

In brief - we must master and perform well in our controllable delivery while keeping the larger context in mind towards Customer, Organisation and Money.

Should not stop to add, expand or suggest for better and outside of operating limits. However, would be referred more as bonus ('secret ingredients') and cannot be replaced with minimum required.

Imagine a world where everyone is fulfilling duties to the 'least' and 'at best' - then there will be no possibility left for uncertainty.

 "Some may say it is too idealistic and doesn't happen that way in real world."

However, to aspire maximisation and perfection, it is important to be known of assured right path. Minimises wastage :)

"When Lord Krishna have paved us the critical path to lead life , what could be the interest in exploring otherwise - if facts are repetitive and already proven".

-  Shortcuts never lasts. Food for progressive thinking until we meet next !

Cheers!
Sunanda